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has
over 5 years information management experience within the third party collection
environment, capable of dealing with numerous computer interfaces and programming
requirements. Our MIS Manager is responsible for the programming and maintenance
of all hardware and software.
Through Management Strategy
Programs, our senior management team can decide how each type of account
should be handled based on the client's instructions and the work plan
set out. The computers knowledge base is constructed from this information.
Thus, the system will provide the collector/tracer with the rules and
knowledge, allowing him/her to concentrate on contacting the debtor and
resolving the account.
has
6 years customer service, administration management and executive assistance
experience within the collection service industry.
has
17 years of financial management experience. Our Financial Controller is
responsible for implementing and maintaining accounting records and procedures
for accurate and timely preparation
of all financial reporting. He/she also assists the President of the company in day-to-day operations from a financial perspective.
of all financial reporting. He/she also assists the President of the company in day-to-day operations from a financial perspective.
is
responsible for ensuring that collection objectives are achieved and that
work plans are adhered to.
The National Operations Manager conducts regularly scheduled audits of a random sampling of a specific portfolio and monitors the performance of the collection operations team as a whole as well as individually. Should he/she discover negative trends then corrective action can be implemented immediately. The National Operations Manager reports directly to the President of the company so that there can be no real or perceived conflicts in priorities or interests. The National Operations Manager has access to all system generated reports and tracking mechanisms that assist him/her in monitoring the progress of the collection officers and the collection results of the portfolio.
The National Operations Manager conducts regularly scheduled audits of a random sampling of a specific portfolio and monitors the performance of the collection operations team as a whole as well as individually. Should he/she discover negative trends then corrective action can be implemented immediately. The National Operations Manager reports directly to the President of the company so that there can be no real or perceived conflicts in priorities or interests. The National Operations Manager has access to all system generated reports and tracking mechanisms that assist him/her in monitoring the progress of the collection officers and the collection results of the portfolio.
has
over 20 years experience in collections and corporate management. Our Director
of Corporate Development and Human Resources is responsible for hiring and
training of our collection staff.
has
over 15 years Sales and Collection experience, and has been an important
contributor to FDR for over 7 years. Our Vice President of Sales is responsible
for the recruitment of new Sales Personnel and the development of new client
relations through marketing strategies.
has
20 years experience in the collection service industry, founding FDR in
1991. Our President is responsible for FDR's strategic planning and for
the overall performance of our company
the overall performance of our company
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